“Sounds good and we’ll keep trying to get you involved when clients need property management. It is nice when we get rave reviews after referring you guys and it makes us look good too.”
“We stopped into Piedmont Ave. today to check on the building. Everything looks great and everyone we talked to was very happy with your management of the building. All the tenants were very pleased with your prompt responses to their issues and are happy with the solutions you’ve provided. Everyone was very happy with your work and you’ve been doing a great job for us and we appreciate all the hard work.”
“GS Management has managed, as you are aware, my commercial building in Sunnyvale, CA., since, I believe, 2002, until this date, June 28, 2012. In the inception, you provided all the answers as to why I should select your firm for the management, but it has been since then that your ‘people’, Cathy Conner and Pam Olson, have made your words real. I know there are others behind the scenes that have supported Cathy and Pam, but quietly and professionally all have handled the building, its challenges and tenants with the care of an owner, possibly greater care than some owners provide.
My background as the manager of corporate real estate for Xerox for approximately 8 years, vice president of commercial real estate for Castle & Cooke for 5+ years, commercial/industrial development for too many (20+) years, and during some of those years having a CPM (Certified Property Manager) certificate have allowed me some experience in the business of handling tenants, tenant improvements, building maintenance, breakage etc.. and again, pass on my thankfulness to you for an outstanding company composed of many outstanding people, two of whom I’ve enjoyed greatly. I’m sure you find you do not need to ‘stand above’ your people to manage them, but as an inverted pyramid, stand below them assisting them to grow and provide them the tools necessary to achieve the results you enjoy. Great job of building your company and people to give them the confidence to do the jobs they know by giving them the support they so greatly deserve and need to provide the service I enjoyed.
Each month the books have been completed, bills paid, cash flow dispersed with incredible timeliness. In the same manner, property reports, lease reports, status reports, etc were sent with meaningful comments, without added verbiage to miss the meaning of what has been said/sent. By approximately October of each year, Cathy and Pam prepared new budgets for my review and approval. The Property was always reviewed by Cathy to assure maintenance issues were being handled or if needed, she acquired bids and sent same to me together with the reasons, including pictures if needed.”
“Tiffani, you really went above and beyond by meeting me at the site prior to your work day on Wednesday morning. I can’t thank you enough. That was a HUGE help. Thanks also for your call this morning to alert me about the change in Ms. Austin-Garrett’s schedule. I’m pleased to know that this building is being managed by such conscientious and capable people.”
“Thank you for sending Uriel! Not only did he get here fast, he installed the door quickly and took the time to make sure everything was installed properly with the least amount of disruption. Excellent service, thank you!”
“Mrs. Howell, I am so incredibly grateful for you. You have been the most incredible manager that I have ever had the pleasure of dealing with. I truly wish I could take you with me for each and every location that we may open. I am also grateful for the DiBona family in giving me a shot and sticking with me through the bad times. I will continue to make payments against my balance even after I have vacated.”
“Thank you. You have no idea how awesome it is for me to get such clean reporting every month from the properties you manage. I feel like I hit the jackpot having you do the accounting for our properties.”
“Your assistance during the re-tenanting of the property was invaluable.” We would like to commend you for your professionalism in managing this property. We lease several properties across the country and have experienced many property management firms. The quick response and follow through for the concerns we have voiced were remedied in a manner of high priority each time. This is uncommon in a high growth economy.””I would like to commend you for your work in the sale transaction. Your ability to continue to meet the on going needs of the tenants, to continue the process of releasing space and at the same time to manage the disclosure process of selling the property were exceptional.”
“I cannot express enough thanks to your excellent staff for their comprehensive attention they provided at our facility and the status updates I received on a weekly basis. Because of their efforts, I felt assured that any issues that arose at that location were being handled and reported to me in a timely and efficient manner.”
“Please add us to what I am sure is a long list of satisfied customers.”
“A special thanks for the excellent job you are doing in the maintenance of the shopping center. It takes effort and diligence to maintain a place available to the public.”
“When you are given the responsibility for real estate on the other side of the country, it is extremely important to be able to place your confidence with a management company whose only contact is by telephone or email. Your staff was always readily available to address all of my concerns in a pleasant yet efficient and businesslike manner.”
“Beautiful! You guys are such a breath of fresh air for us as owners. Thanks for all your good work!”
“In all my years a tenant, I can positively say that being in this building has been the best experience in my career.” I have found that the team is top notch, always responsive to our requests. I’ve never heard the words ‘no’ or ‘we can’t help you with that’ from the team.”
“I just wanted to take a moment to thank your office for its help and cooperation over the past few months with regard to the audit which we conducted. Your staff was always very professional and helpful.”
“Over the years, you have done an excellent job managing this property, surpassing the high standards required by an institutional owner. The maintenance of the properties has been outstanding, and tenant relations have been excellent. Your prompt response to inquiries and resolution of problems has led to a very smooth running property.”
“You have covered everything about which we spoke. I feel so comfortable reviewing everything with you because you can pick up a key point so quickly. We are fortunate to have you helping us.”
“I need to advise you of the pleasure it has been to deal with your company. Responses to our requests or questions have been immediate and with complete professionalism. The impression given to us from your company has been that you are here to collaborate with us to assist in rectifying any problems or concerns that may arise.”
“For the past six years I have used GS Management to handle the marketing, leasing, inspections and administration for a City owned 82,000 s.f. industrial park in North Sunnyvale. Throughout this time, GS staff have been extremely responsive; keeping me informed of significant developments, consulting with me prior to major decisions, and providing key market and management information. GS staff worked hard to establish good working relationships with the tenants, which greatly reduced the number of complaints and the time I would need to spend to address them.
I find GS staff to be very knowledgeable and professional. When the City required a different set of periodic reports than the standard package, GS was flexible enough to meet these requirements. With tenant matters, I almost always concur with their assessment of the situation and recommendation. I can recommend GS without hesitation for your property management needs.”
“…we received the annual CAM adjustment and found it to be a decrease rather than an increase. Congratulations to the estimators and the management team!”